!Ho scelto AXA come assicurazione di viaggio per i caraibi con la compagnia Air Caraibes, avendo avuto problemi con il volo abbiamo provato a contattarli molte volte ma impossibile parlare con loro. Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. Voglio il rimborso!! For many years I had AXA annual travel insurance, never had any reasons to make a claim until last year. I told Krishnee that I wanted to appeal the decision and asked for a contact, unfortunately, Krishnee has not seen fit to reply and is obviously not bothered about my predicament and loss of money. I payed insurance for both ways, not for one! Having heard nothing, I got back in touch and, eventually, was told they'd not received my evidence (I'd had an automated email confirming receipt originally).Having re-submitted my evidence, i've received a number of back and forth emails asking the same questions and requesting evidence I've already provided. That is one star more than I would like to have given them. They would request documentation over and over again. He was made redundant on 18th August, I phoned AXA on 26th August. No communication at all, you receive an email what they need in addition to your claim - in my case my medical report was not "enough" and they need a medical report with diagnosis und recommendations from my doctor. So I sent every document in a separate email!The last correspondence I received was, yet again, asking for something else, proof of my husbands length of service with his company. I had to submit my claim on more than one occasion and ended up calling in. At AXA we work hard to provide the best service possible to our customers. 4 stars. Utterly useless. I will be providing them with all of the details of the claim made by my other family member with AXA and the resulting compensation payment for the claim.I think that it is important that people know who they are dealing with and don't make the same mistake I did by putting your trust in a large brand, so I will be contacting the press and TV (Martin Lewis/Watchdog etc) to expose AXA for the SCAMMERS and FRAUDSTERS that they are. Customer reviews of Axa travel insurance On Reviewcentre.com, Axa travel insurance has a rating of 1.4/5 based on over 150 reviews, with 12% of users recommending the product. I then contacted the financial ombudsman, I printed off every email sent and received between AXA and myself and put in a time line and sent it off to the ombudsman.2 months later, AXA couldn't do enough.All of a sudden I was getting contacted by telephone instead of e- mail.I explained that I needed a follow up e-mail transcribing the telephone conversation so I could forward it onto the ombudsman.Within a week, my case was re-opened and my claim was paid in full.So be determined, do keep a paper trail of all correspondents and do contact the ombudsman if your not happy with their decision.I hope this helps, this company needs to be brought to task. In this review we attempt to explain the particulars of AXA travel insurance. What a disgrace this is, at a time of global devastation, job losses, business closures and family loss, that AXA uses this as an opportunity to dodge their responsibility and welch on their policies. AXA customer reviews In Finder’s 2021 customer satisfaction survey, AXA was highly commended, with 4 stars out of 5, and 80% of customers saying they’d recommend the brand. I submitted by evidence quickly and waited the 30 working days (6 weeks!) Current rate today is £1.10 to 1 euro, they are offering 1.19 as this when converted back from Euros equates to nearly 10% less.This firm need intervention from the Obudsman and hopefully enough claims (like mine) will see to this. All in all, one of our favourite insurers in terms of value for money. Its absolutely disgusting. Please don’t use Axa!!! Real reviews from real people. Ridicoli. The AXA travel insurance reviews have really allayed some of the most common concerns consumers have had with their regular insurance provider. You will never have Worse than this company During my vacation I was in excruciating pain Then I went to the emergency department and after the doctor's examination and the ultrasound procedure and the blood check the Doctor advised me to make a gallbladder removal operation Directly and he booked me for the next day operation I have contact AXA to inform them about that and after more than 1 hour in the phone the told me We cannot cover you the start making excuse and now after almost 2 month they say that his medical team say that the operation was not necessary you will not believe they make a lot of drama and they make a lot of excuse just to avoid paying me around £1500I never ever have like this bad experienceEither I had declare when i have made the insurance policy that I complained of gallstones!!! They found loopholes in their terms and conditions in order to deny my claim. Delayed, Delayed, Then Paid Fraction Of Claim. While I understand that COVID-19 has had widespread negative impacts on the travel industry, companies should keep their word when you pay for a service specifically designed for these kinds of "black swan" events.AXA will do everything in their power to keep your money for their worthless policies. © 2021 Trustpilot, Inc. All rights reserved. They didn't receive the documents. One time they asked me how big was the email I'd sent as their system can't cope with large emails. Great review of Axa Mohammed. We are owed £1400, doesn't sound much to some, maybe, but we are now struggling and need this money to pay bills. Again, they haven't received what I've sent. Admittedly it took time (their staff was furloughed too) and we had to present the relevant documentary proof, but once underway, all was settled in more than satisfactory manner and timescale. AXA Assistance USA Platinum There were a few unexpected flight delays going to France and coming home but luckily the airlines was able to make provisions without any extra costs. DON'T WAST YOUR MONEY - MORE IMPORTANTLY YOUR TIME. They need to be investigated and exposed. 3 stars. travelled home from far side of Turkey following government advice. Read LorenaDougherty's review of the Axa Travel Insurance, 1 of 162 Axa Travel Insurance reviews, & compare with other Travel Insurance at Review Centre I paid the insurance for my flights roundtrip from Berlin to Fuerteventura, I got covid in Fuerteventura and they refuse to pay the ticket to come back to Berlin because I'm already in Fuerteventura. 0.1% (37) negative reviews to sales. Every single thing you send them, they take 30 days to respond ! They are doing everything in their small print to avoid paying out for legitimate claims. Enjoy your trips with absolute peace of mind by getting a travel insurance to cover your overseas travelling. Shock horror - and consequently the good part of 2 days I spent mitigating this. Appalling claim handling process. I purchased my trip on 29 August 2019, and bought the AXA policy in mid-January 2020. 113. Thought it would be easy and COVID friendly to complete my claim online huh NO. I have submitted a letter of complaint which I received an acknowledgement asking me to wait 3-5 days for a reply. Always excellent people on the hotline! Thank goodness I wasn't ran over by a car as I would now be paying medical bills for the rest of my life. They delay your claim time and time again before months later saying its not their job to pay out. I have very bad experience with axa insurance, I had a travel insurance with them through Halifax ultimate reward account, my flight was cancelled and I was stuck abroad for few month due to corona virus, I was paying Insurance for more than 8 years, but when I claim insurance they did not even pay me my full ticket, they totally refuse to pay me all other expenditures,(accommodation and other living expenses). In our analysis we've focused specifically on features of coronavirus cover that we think are the most vital. Had to cancel our holiday due to lock down.I phoned Axa they instructed me to call Jet 2 and cancel the holiday as I was covered on my holiday insurance and ask for letter of cancellation.No problems sent all to Axa they said they would contact me.Waited a month no contact so I phoned them.Was told as I had booked a package holiday then Jet2 are responsible.Phoned Jet 2 they said as I had cancelled the holiday as instructed by Axa Jet2 are not responsible for my claim.Sent e mail to Jet 2 again explaining Axa will not pay my claim have heard nothing after two follow up e mails.Have received £100 from Axa as a form of compensation but because of their cock up we are still £1600 out of pocket.We are stuck in the middle of two companies one blaming the other. Reviews, Sales, and Service Ratings for AXA Assistance USA. 377. We all couldn’t go due to covid, and all of them had their insurance pay out - except me because I was with Axa! It is galling to know that, to a person, my other family members on this trip have been refunded by their insurance companies but mine refuses to do it. When I took out the policy I used what I thought was a reputable insurance provider - AXA - to ensure if anything went wrong I was safe in the knowledge that my daughter was covered. Although AXA Travel Insurance is part of a large international insurance company, there isn't much information available about its reputation with travel insurance consumers. I am absolutely disgusted with the way these people treat their customers. There are some big names in the Singapore travel insurance market and AXA is certainly one of them. ANYWAY GOOD SEVICE EXCEPT COVID 19 TRAVAL RESTRICTIONS. To measure our success, we have partnered with Feefo that operates independently of AXA. Thank you! Avoid AXA Travel Insurance at all costs. The airline refunded the money without hesitation and naturally, I thought that I would have a similar experience with AXA. Please do not risk insuring with this company!!! I have very bad experience with axa insurance, I had a travel insurance with them through Halifax ultimate reward account, my flight was cancelled and I was stuck abroad for few month due to corona virus, I was paying Insurance for more than 8 years, but when I claim insurance they did not even pay me my full ticket, they totally refuse to pay me all other expenditures, (accommodation and other living expenses). Krishnee answered and I was told that they had no record of the claim, I could re-submit but actually, the trip was not eligible for a claim. I purchased an AXA policy after booking a once in a lifetime overseas dive trip. Rubbish. Insurance companies first to complain about fraud but they are far worse in their practises and an investigation should be held into their practises. I did get payment in the end but had to jump through hoops AND complain four times ! I got travel insurance before Covid, I have tried no end of times calling them,which tells me to go on line for a claim.the call switches off, I go on line pop my detailsIn guess what it didn’t recognise me,tried this various different ways to no avail,so I can’t get help from my insurance company. Needless to say, no contact received. All rights reserved. If you were waiting all of 2020 for a big vacation—or maybe even all your life—you’ll want the best travel insurance protection in case your trip goes south. As most of the insurance companies, a bunch of scammers. AXA travel insurance provides roadside assistance and covers the onward journey and return of the vehicle. This is utter hogwash. Sent statement through to prove this but still sticking to paying me minimal and deducting £50 excess fee. There’s no annual or multi-plan option, so frequent travelers are out of luck. 5 stars. We had a terrible time with Emirates treating us so badly not getting back to us after 20 emails.We will never ever fly with them again they left us high and dry leaving us to get from Dubai to UK.So we contacted AXA and they done a splendid job sorting our claim out with no fuss.Well done AxA well worth 5 Stars 10 stars would be right. BBB accredited since 5/29/2018. Average on Squaremouth is 0.2%. | Read 21-40 Reviews out of 250 Click here to read 13 customer reviews of Axa Travel Insurance, rated 3.69★ by real people like you on Smart Money People. Well, that depends on the plan you’re selecting and your needs. They will ruin your holiday but more importantly they could ruin your life. I had the same flights booked as a number of my friends and family as it was for a wedding. Non rispondono al telefono, ti lasciano in attesa all'infinito e inoltre la mail di contatto indicata sul Contratto stipulato NON è ATTIVA. For peace info mind, should anything happen. It is not a scam, but it is as close to one as the law allows. I have never claimed insurance in my life however have paid for over 25 years... due to this company I will be reviewing all of my policies. Then they asked for documents which were not previously requested! But it's important to note that this isn't an exhaustive appraisal of the policy. It has also caused some insurers to make changes to their policies. So on my trip on my own, I ended up paying double the excess.Next scam - if the room has a maximum occupancy of higher than you require they will split your payment by that. How wrong could I be? Analyst's Rating. So so service ..The Axa Travel Insurance has good service through client. We took out annual travel insurance with cover wise, underwritten by AXA. Maybe Krishnee is in a more fortunate position and can afford to lose a large sum of money. It is not a voluntary cancellation when a country closes its borders to foreign nationals. The wrong choice now could have disastrous repercussions if you have to claim whilst abroad. I want a refund ! Daren Kersey. Was told by an agent that my policy was covered for a Corona Virus claim for a flight I could no longer take due to Government restricted travel ban. We can only speak as we find ...... after a horrendous 'escape' from South Africa on 23/03/20 (SA locking down, Boris potentially locking us out) and having to desperately pay over £7k to get home, AXA repaid us every penny. I purchased my trip on 29 August 2019, and bought the AXA policy in mid-January 2020. AXA Travel Insurance Review: Is it a Good Buy? On Reviews.co.uk, Axa as a whole has a rating of 3.06 out of 5 based on over 550 … Whilst on holiday in majorca our 3 year old had an outbreak of chicken pox. They are rubbish. Had few problems with spreading of covid 19. Travel Insurance in Chicago, IL. Sandro has to reorganize the rest of his trip. Great until you need to make a claim. AXA covered all bills and sourced flights home. Travel Insurance: Buy International Travel Insurance online for individual or family with Bharti AXA. Overall Rating. Last March, my wife and I were stranded in Australia after the transport hubs of Bangkok and Kuala Lumpar shut their borders due to the pandemic.Anyway, I managed to get us some flights via Doha.Once home I started a claim to try and recoup the £2400 it cost to get us repatriated.I managed to get £600 back from my travel agent for the unused flights back to the UK, so I tried AXA to make up the short fall (after all thats what I pay my insurance for).Axa were so bad, stalling, stalling and more stalling.All documents were sent on the day of asking, but more stalling.Anyway, heres my advice...If your not having any joy, contact the CEO (address on ceo e-mail website).You won't get a response from him, but you will be put on the radar and will get a response from customer service pretty quick with compensation (about £40) for poor customer service.After 8 months and numerous complaints to ceo and numerous payments of compensation, AXA decided they wouldn't be paying out. AXA’s Assistance USA Gold Plan’ is a very comprehensive travel insurance policy with strong traveler assistance and 24/7 concierge services. Would definitely not recommend, or use again. It is not a travel insurance, but a bad health insurance. I made three claims for cancelled flights. Post-lockdown travel insurance: what to look out for. They are an unscrupulous company engaged in legally questionable business practices. Our travel insurance policy covers 130+ Countries. Then after 3 weeks asked for another one all for a low cost short break and AXA will not pay so why did they not ask for correct GPS information in the first place. Die online abschließbaren Angebote der Axa Travel Insurance … Spent over £1500 on flights via Moscow. in which they tell you not to chase. Since then they have refused to pay, making every excuse they can, despite my being with them for many years. Used to buy AXA Travel insurance. One claim was for cancelled flights and the other a cancelled package holiday and they have refused to fund both. We had to cancel our holiday as we really couldn't afford to go if my husband wasn't working. Been with them a few years never had to claim until covid.After over 4 months waiting for a claim just for a hotel I called for an update to be told they hadn't received the documents for flights which I had sent(and received automated email for in June. See BBB rating, reviews, complaints, request a quote & more. In Singapore the company is also known for its comprehensive car and health insurance options. Then they emailed saying only I could claim despite me booking it all even though I was only claiming for hotel. Choose from our Bronze, Silver, or Gold levels of cover, and tailor you your travel insurance … Mit Zweigstellen auf allen 5 Kontinenten ist Ihnen im Schadensfall immer sofort und problemlos geholfen. Sick of jumping through their hoops. I took insurance out for my teenage daughter to go on holiday with some family members in March and as has happened to many, the trip was cancelled due to COVID19. AXA Travel Insurance provides four different travel insurances that come with varying degrees of coverage. We tried to call them for a doctor while traveling in Cancun. Scam artists. Especially that it dangerous to travel nowadays. My holiday was curtailed part way through due to Covid restrictions in resort. Our single and multi-trip travel Insurance gives you superb protection whenever and wherever you need it most. Buy now! When I attempted to obtain the forms to file a claim in October 2020, AXA refused to even send the forms to me, claiming that due to the WHO declaring COVID-19 a global pandemic on 30 January 2020, this was no longer considered to be an unforeseen event, and therefore would not honor the terms of their own policy. It was peace of mind to having the insurance. Trying to claim for a cancelled holiday due to COVID - a situation entirely covered within my annual travel insurance (we actually purchased the insurance as it was recommended by Money Saving Expert). Customers praised “helpful” staff who were “easy to deal with”, and several had had a good experience when making a claim. They don't care.I will never use them again. Clearly delay tactics. I was asked for 3 documents, proof of cancellation, proof of redundancy and proof of holiday booking, which I emailed. Do not recommend them. Complaints were not looked at properly in my opinion and I would never use this company for any kind of insurance again . Cant speak to anybody and they just keep requesting random documents.
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